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We are looking for a
Technical Support Agent
WHO WE ARE
Worximity Technology is a fast-growing company with the mission of continuously improving industry with simple and scalable technologies.
What will you be doing?
Installation and activation of new customers;
Full technical support and satisfaction of all customers;
Support and maintenance of the IT infrastructure of Worximity products;
Be responsible for managing service activation projects for new manufacturing customers making the leap into Industry 4.0;
Be responsible for the technical component of activation and extension projects;
Configure the different systems;
Configure the application according to the specifications of the sales contract and the customers' sector of activity;
Be responsible for technical support (levels 1, 2 and 3) on an ongoing basis: management of incidents, problems and service requests;
Collect information allowing the technological environment or software functionalities to evolve by participating in different internal technical projects;
Be responsible for the IT infrastructure support and maintenance;
Work closely with the software engineering team to ensure product stability and reliability.
The skills you’ll need to be successful at Worximity:
Technical training in industrial electronics, IT, telecommunications or equivalent;
Basic knowledge of electricity;
5 to 7 years of relevant experience;
Comfortable work outside normal office hours;
Willing to travel to clients (Canada - United States);
Excellent communication and problem-solving skills;
Experience in customer service in a B2B context;
Perfectly bilingual (French and English);
Knowledge of Zendesk or equivalent (an asset);
Experience in continuous improvement in a manufacturing environment (an asset).
Are you a good match? Apply here.
WX TRIBE IS ALWAYS LOOKING FOR THE BEST FIT
The tribe wants you!
We would like you to join the team if:
You want to grow, learn and improve yourself at work
You are a top performer and you’re making what you have to do in order to achieve your goals
You know results are important and you focus on achieve them
You are creative and determined to go above and beyond to generate new ideas, you have a desire to change the current status quo
Impressive office life: talented team, located in the heart of Old Montreal, activities, innovation culture, sports, etc.!
Professional development and opportunities to grow
Access to virtual health care
Become an expert in manufacturing efficiency
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Montreal - Canada
329 de la Commune West, suite 400
CP 34 - PIBS, 1 Allée Gabriel Lippmann
02 97 68 22 77
Level 1, 50-52 King William Road,
Goodwood, Adelaide, South Australia
+61 8 8120 3004
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