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We are looking for a
Technical Support Agent
WHO WE ARE
Worximity Technology is a fast-growing company with the mission of continuously improving industry with simple and scalable technologies.
What will you be doing?
Respond to technical support requests (levels 1 and 2) from our customers via our ticket management system;
Analyze and resolve problems by offering quality customer service and by properly documenting files;
Analyze and redirect more complex problems to the appropriate teams;
Assis in the configuration of the different systems and the shipping of material during the installation and activation of our new clients;
Configure the application according to the specifications of the sales contract and the client’s sector of activity;
Collaborate closely with the software development, sales and customer success teams.
The skills you’ll need to be successful at Worximity:
A technical training (DEP, DEC, AEC) in industrial electronics, computer science, telecommunications, or equivalent;
1 to 5 years of relevant experience;
Knowledge of networking concepts;
Confortable working outside of typical office hours, when needed;
Excellent communication and problem-solving skills;
Customer service experience in B2B context;
Knowledge of Zendesk, or equivalent (an asset);
Perfectly bilingual (French and English).
Are you a good match? Apply here.
WX TRIBE IS ALWAYS LOOKING FOR THE BEST FIT
The tribe wants you!
We would like you to join the team if:
You want to grow, learn and improve yourself at work
You are a top performer and you’re making what you have to do in order to achieve your goals
You know results are important and you focus on achieve them
You are creative and determined to go above and beyond to generate new ideas, you have a desire to change the current status quo
Impressive office life: talented team, located in the heart of Old Montreal, activities, innovation culture, sports, etc.!
Professional development and opportunities to grow
Access to virtual health care
Become an expert in manufacturing efficiency
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Montreal - Canada
329 de la Commune West, suite 400
625 North Michigan Avenue, Suite 1000
CP 34 - PIBS, 1 Allée Gabriel Lippmann
02 97 68 22 77
Level 1, 50-52 King William Road,
Goodwood, Adelaide, South Australia
+61 8 8120 3004
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