We are looking for a

Apply today

 

WHO WE ARE

Worximity Technology is a fast-growing company with the mission of continuously improving industry with simple and scalable technologies.

 

You are interested in leaving the planet in a better shape than when you arrived on it, but you are not ready to go vegan, get rid of your car or never travel again? Come work with us to do your part! Our software is being used by manufacturers looking to produce more with less. Less water, less energy, more productivity. That’s what we bring to the manufacturing world.

We are looking for a Customer Success & Training Specialist to join the Worximity team. Someone who wants to take part in our goal to continuously improve the industry with simple and scalable technologies. Your role will be to ensure the optimal use of our solutions to improve customer experience and retention.

 

What will you be doing?

  • Optimize and maintain the initial training process ;
  • Ensure ongoing user training ;
  • Analyze customer usage to maximize adoption ;
  • Define key indicators to adequately monitor customer adoption ;
  • Accompany customers in the adoption and use of real-time data as a daily management tool ;
  • Assist customers with product configuration issues (post-installation) ;
  • Participate in the implementation of the customer success department ;
  • Manage and develop customers relationships ;
  • Act as the voice of the customer, ensuring a feedback loop with the development, marketing and revenue teams ;
  • Actively contribute to the development, improvement or adaptation of solutions offered to customers.

 

The skills you’ll need to be successful at Worximity:

  • 2-5 years of customer success experience;
  • Experience in the manufacturing industry is an asset;
  • Ability to manage multiple projects/clients at once ;
  • Ability to collaborate with multiple internal teams ;
  • Knowledge of Jira, an asset ;
  • Knowledge of Confluence, an asset ;
  • Knowledge of Zendesk, an asset ;
  • Solution oriented ;
  • Bilingual (French & English).

 

Are you a good match? Apply here.

WX TRIBE IS ALWAYS LOOKING FOR THE BEST FIT

The tribe wants you!

We would like you to join the team if:

  • You want to grow, learn and improve yourself at work
  • You are a top performer and you’re making what you have to do in order to achieve your goals
  • You know results are important and you focus on achieve them
  • You are creative and determined to go above and beyond to generate new ideas, you have a desire to change the current status quo

Perks:

  • Competitive compensation
  • Impressive office life: talented team, located in the heart of Old Montreal, activities, innovation culture, sports, etc.!
  • Professional development and opportunities to grow
  • Access to virtual health care